FAQ

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Have questions? We’ve got answers.

Whenever you have questions, we’ll have answers, or we’ll work hard to get them.

How do I get an insurance quote from Frankenmuth Insurance?

In order to get an insurance quote from Frankenmuth Insurance, you need to contact a local independent agent. Frankenmuth Insurance does not offer online quotes because we believe insurance needs to be a conversation. Our local, independent insurance agents can:

  • Review your coverage on a regular basis to make sure that as your life changes, so does your policy
  • Provide the right coverage at the right price
  • File your claim and assist you in the process
  • Give you ongoing guidance using their industry expertise, as well as their knowledge of you
  • Answer any questions you may have

Find a local, independent agent now.

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How do I find a Frankenmuth Insurance agent?

At Frankenmuth Insurance, you deserve a chance to have a frank conversation about your insurance needs. That’s why we select the very best local, independent agency partners to help guide you. Find one now.

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If I’m in a car accident and my vehicle is damaged, do I need to get two estimates?
Generally, only one estimate is needed. If you are in Michigan or Ohio, estimates are not required if you select a Frankenmuth Auto Direct Repair Shop. You can take your car to an ADRP collision shop to begin repairs—getting you back on the road as soon as possible.
Does my deductible apply if my windshield is repaired from a stone chip?
No. The deductible on an auto claim only applies if the entire windshield is replaced.
Does my deductible apply to my Michigan Personal Injury Protection (PIP) medical benefits if I’m injured in a car accident?
A deductible may apply if you purchased a coordinated policy and one of the following occurs: You are on Medicare or Medicaid, your primary group health carrier is a self-funded qualifying ERISA plan, or your primary group health policy contains an auto claim exclusion.
If my home, business or vehicle is vandalized, or my personal property or vehicle is stolen, what should I do?

Please notify the police and contact us by filing a claim immediately.

If my home or business is damaged, what should I do?

Notify us by filing a claim.

If a tree falls on my home, does my homeowner’s policy provide any coverage?

Yes. We will pay to remove the tree from your home. Your policy also provides coverage for repairs to your home and limited coverage to remove the fallen trees from the premises. Please notify us by filing a home insurance claim immediately.

Does my homeowner’s deductible apply on every claim?
Yes. The deductible applies on a per claim basis. If multiple claims occur in a year, a deductible applies each time a separate claim takes place.
How do I report a workers’ compensation claim if I’m injured at work?

Please ask your employer to complete a report of injury form and notify us by filing a claim within 24 hours of the injury.

If I received workers’ compensation benefits, will I receive a W-2 form for these benefits?
No. Workers’ compensation benefits are nontaxable.
If I’m served with a lawsuit, what should I do?

Let us know by filing a claim immediately. We’ll review the lawsuit and your insurance policy, and then we’ll investigate to see if you’re covered.

How do I file a claim for a life policy?
If you need to file a claim, please contact your local, independent agent or our life service center immediately at 1-844-847-0793.
I have reason to believe someone may be committing insurance fraud. What should I do?
If you think someone may be committing insurance fraud, please submit an anonymous tip so we can try to put a stop to it.