Medcore
Get employees the right care right away, at no cost to you.
When an employee is injured, every minute counts.
Frankenmuth Insurance, in partnership with health navigation provider Medcor, offers a free injury triage service for workers compensation policyholders. This service gives supervisors and employees immediate access to trained healthcare professionals around the clock that offer medical support for non-life-threatening injuries.
How does injury triage benefit you and your employees?
For your business:
- Resolve injuries without costly claims. Many cases are resolved with first aid instructions alone, eliminating unnecessary ER and doctor visits that drive up costs.
- Lower claims costs when treatment is needed. Employees directed to appropriate care through injury triage generate significantly lower claims costs than those who seek treatment on their own.
- Minimize lost productivity. The average triage call takes only 14 minutes, allowing employees who only need first aid to return to work quickly.
For your employees:
- Immediate expert guidance. Specially trained nurses assess injuries using patented methods to determine the best course of action.
- Access anywhere, anytime. Whether they’re onsite, remote, or mobile workers, employees can call 24/7 from any location.
- The right care right away. No guesswork about whether an injury needs medical attention or can be managed with self-care.
How does the process work?
To take full advantage of the injury triage services, supervisors should follow the steps below to ensure the proper level of treatment and care:
Step one: An injury occurs
- If the injury is potentially life-threatening, call 911 immediately.
- If a non-life-threatening injury occurs, supervisors should call 833-833-1934. If a supervisor is not available, the employee should call.
Step two: Injury assessment
- A healthcare professional will answer and ask for your company’s name and location.
- The employee will then privately speak with the healthcare professional and describe the injury.
Step three: Injury recommendations
- The healthcare professional will evaluate the injury (using patented assessment methods) and provide care recommendations.
- If self-care is recommended, the healthcare professional will review the plan with the supervisor and employee. If off-site treatment is determined to be necessary, a designated medical facility will be recommended.
Step four: Ask questions and finalize the call
- Before concluding the call, the healthcare professional will address any questions or concerns.
- A First Report of Injury is automatically created.
Learn more about injury triage service in our FAQ document.
Flyers for office use, in Spanish and English, are available for download here after selecting your state of operation.
