With the changes to Personal Lines phone extensions implemented last year, we wanted pass along some helpful information to assist you in answering your questions in the quickest way possible. 

 

If you contact your underwriter and their voicemail states they will be in the office, please leave a message and they will return your call in a timely manner. If they are going to be away from their desk for an extended period of time, they will note that in their voicemail and guide you in how you can receive assistance.

 

We recommend directing your calls in the following manner:

 

Underwriter:

•   Non-payment/rewrites
•   High value homes
•   Potential exceptions
•   Endorsement/form questions
•   New risk inquiry
•   Umbrella/dwelling fire questions

 

Underwriting Assistant:

•   General Auto/home questions
•   Status of an application/endorsement (please allow at least 5 business days for items to be processed)

 

Billing – Ext. 2214:

•   EFT inquiries
•   What is the amount due
•   Pay plan changes 

Claims –  Ext. 2600:

•   Inquiries regarding claims
•   “What if” type questions. Ex. “What if the insured had this type of loss, what would be covered and how much?”

 

iBis support (Agency Services) – Ext.  3000:

•   Changing Agency Code
•   Locked out
•   Downloads
•   House is showing the wrong county

 

PL Support – Ext. 2400:

If you have an item you cannot quote or process in Ibis

•   Symbols
•   Policy is in pending cancellation and you need to make a change

 

Responses to memos:

Please send responses to memos to: pl.email@fmins.com or fax (989) 652-2694