Throughout the past few weeks, several of you have reported problems with regard to sending fax documents to both our Personal and Commercial lines departments. We are happy to report the technical issues preventing some documents from being received at Frankenmuth Insurance have been addressed, and faxes are presently being received without issue.
Additionally, we would like to remind you of other methods for sending important documentation, including:
Personal Lines – mailto:pl.email@fmins.com
Commercial Lines – clnewbiz@fmins.com & mailto:clchangemail@fmins.com
Claims – mailto:claimsmail@fmins.com
iBIS
iBIS may be used for processing changes and attaching documents – for additional information regarding this process, please refer to the Agency Blog “File Attachments in iBIS” posted by Mark Ball on July 25, 2011.
As always, we thank you for your loyalty to Frankenmuth Insurance, and we appreciate your patience during this challenge to our communication system.
