Earlier this year, we implemented a change to our phone system which gave agencies the opportunity to enhance their relationship with their respective Personal Lines Underwriter and Underwriting Assistant.  We achieved this by providing direct extensions of our Underwriting staff.   So far, this has proved beneficial with increased communication and a stronger connection between agencies and Underwriting.

Please keep in mind your agency is assigned not only an Underwriter but an Underwriting Assistant as well.  Assistants can be contacted directly and can assist with the following items:

·         Responses to memos

·         Auto related questions including iBIS applications and endorsements

·         General questions

If you are unsure who your assigned Underwriting Assistant may be, please contact your Personal Lines Underwriter or Field Manager.

Remember home questions, exceptions and policies that have cancelled for non-pay need to go to your assigned Underwriter.

Thank you for your support!