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Quick Answers to Common Questions 


1. If my automobile is involved in an accident, do I always need to secure two estimates?
Estimates are not required if you select a Frankenmuth Auto Direct Repair collision shop. Please see our see our "Auto Direct Repair Program" under Claims Services. You make take your vehicle to an ADRP collision shop to begin repairs immediately.
2. Does my comprehensive deductible apply if my windshield is repaired from a stone chip?
No. The deductible applies only if the entire windshield is replaced.

3. Does a deductible apply to my Michigan Personal Injury Protection (PIP) benefits if I'm injured in an accident?
A deductible may apply if you purchased a coordinated policy and one of the following occurs: you are on Medicare/Medicaid, your primary group health carrier is a self-funded qualifying ERISA plan, or your primary group health policy contains an auto exclusion.

4. If my home, business or vehicle is vandalized, or my personal property or vehicle is stolen, what should I do?
Please notify the police and contact us by following "How to Report a New Claim"under Claims Services.

5. If my home or business sustains damages, what should I do?
Please protect your property from further damage and notify us by following "How to Report a New Claim" under Claims Services.

6. If a tree falls on my home during a windstorm, does my homeowner's policy provide coverage to remove the tree from the home and the premises?
Yes. We will pay a reasonable amount to remove the tree from your home and an additional amount up to $500 to remove the tree from your premises. Your policy also provides coverage for repairs to your home. Please notify us by following "How to Report a New Claim" under Claims Services.

7. Does my homeowner's deductible apply on every claim?
Yes. The deductible applies on a per occurrence (per claim) basis. If multiple claims occur in a policy year, a deductible applies each time a separate claim takes place. Carrying a higher deductible may result in lower premiums. Your local agent can assist you.

8. My jewelry is scheduled on my homeowner's policy for a specific amount. Is this the amount I receive if my jewelry is lost or stolen?
You will receive the replacement value subject to the specific limit. This is based on the same kind/quality of the item lost or stolen. Replacement of the article is required. We have a replacement service, which can assist you in replacing the lost or stolen article. Please notify us by following "How to Report a New Claim" under Claims Services.

9. How do I report a Workers' Compensation claim if I'm injured in my employment?
Please notify your employer to complete a report of injury form and notify us immediately.

10. If I received Workers' Compensation benefits, will I receive a W-2 form for these benefits?
No. Workers' Compensation benefits are nontaxable.

11. If I'm served with a lawsuit, what should I do?
Please notify us by following "How to Report a New Claim" under Claims Services. We will determine if your policy provides coverage based on the allegations of the complaint.



 
 
 
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