Frankenmuth Insurance - With you all the way

How to Report a Claim

How to Report a Claim


Our goal at Frankenmuth Insurance is to make filing claims easy! Often, it's our only opportunity to show policyholders the hometown service we are known for. Here's a guide should you need to file a claim.

New Claims

Reporting a new home, auto or commercial claim (workers' compensation, liability, property, business auto) is easy. Simply:

  • Contact your local agent during normal business hours
  • File your claim online under our Policyholder section. Click Here
  • Or, call toll-free 1.800.234.4433 after hours

Auto Glass Claims

Insured customers with auto glass claims may call 1.800.234.4433.

  • Choose a glass repair shop anywhere in the United States
  • Waive the deductible on a windshield repair (versus replacement)
  • Take advantage of a mobile service for added convenience. This service applies to glass claims only, which includes mirrors and headlamps. If other damage is involved, please call one of the other numbers on this page.

Auto Direct Repair Program Claims

Our Auto Direct Repair Program is your best bet for getting back on the road fast! It's a network of auto repair facilities in the states we insure.

  • Insured customers may contact their local agent to file a claim.
  • Or, call toll-free 1.800.234.4433
  • Please refer to the Direct Repair Program to find a collision shop in your area. There are great benefits to using a facility participating in our Direct Repair Program:
    • No repair estimate is needed
    • Repair work can begin immediately
    • Repairs are guaranteed for as long as you own the vehicle